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It is our priority to make sure that you are extremely happy and satisfied with our products, that's why we will try our best to work with you. For your information, Our policy follows the rules and regulations set by the Australian Consumer Law policy. Therefore, we allow for refunds only when the product arrived is considered damaged, faulty or unsafe. We do, however, allow for exchanges provided you contact us within 2 - 3 days of receiving your product. If you deem yourself to qualify for a return, refund or an exchange, please contact us ASAP.